I have found the team at HTL to be friendly and professional throughout our entire relationship. Their ability to work alongside our internal IT support team has been a great asset.
Average Response Times
We say we cover all of London – but in all honesty let's put our cards on the table and tell you exactly what that means.
These days a lot of emergency work is done remotely. It’s cheaper for the client and the repair is done in minutes not hours. Of course we spend a lot of time on client’s sites, the vast majority of our maintenance is prescheduled upgrades and changes as well as proactive maintenance, but when the worst happens our clients need to know how quick we can get to them.
Our base is in Canary Wharf E14. From here we have easy access to the Jubilee Line as well as DLR services. Our IT Guys are equipped with cards for Zip Cars and Oyster Cards for Trains and Buses. When there is an emergency server down or network down we will respond as quickly as humanely possible.
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Search for average response time based on area
Below are stats from our 2024 customer service database. Areas without easy tube or rail links can appear further down the list than we would like, but we will always do our best to get there as fast as possible.
Average Response: |
Area of London: |
|---|---|
|
<1 hour |
EC1 - Aldersgate, Finsbury, Holborn |
|
<1 hour |
EC2 -Bishopsgate, Cheapside, |
|
<1 hour |
EC3 - Aldgate EC4, St. Paul’s |
|
<1 hour |
WC1 - Bloomsbury, High Holborn, |
|
<1 hour |
WC2 - Strand, Holborn |
|
<1 hour |
E1 - Whitechapel, Shoreditch |
|
<1 hour |
E2- Bethnal Green |
|
<1 hour |
E3 – Bow |
|
<1 hour |
E14 - Poplar (Isle of Dogs, Canary Wharf) |
|
<1 hour |
NW1 - Regent’s Park, St. Pancras |
|
<1 hour |
NW2 - Cricklewood, Dollis Hill |
|
<1 hour |
NW5 - Kentish Town |
|
<1 hour |
SE1 - Borough, Waterloo |
|
<1 hour |
SE3 – Blackheath |
|
<1 hour |
SE7 – Charlton |
|
<1 hour |
SE8 – Deptford |
|
<1 hour |
SE10 - Greenwich |
|
<1 hour |
SE13 – Lewisham |
|
<1 hour |
SE16 - Bermondsey, Rotherhithe |
|
<1 hour |
W1 - West End |
|
<1 hour |
W2 - Bayswater, Paddington |
|
<1 hour |
N1 – Angel |
|
<1 hour |
SW1 - Westminster, Victoria |
|
1 to 2 hours |
E4 – Chingford |
|
1 to 2 hours |
E5 - Clapton, Homerton |
|
1 to 2 hours |
E6 - East Ham |
|
1 to 2 hours |
E7 - Forest Gate |
|
1 to 2 hours |
E8 – Dalston |
|
1 to 2 hours |
E9 – Homerton |
|
1 to 2 hours |
E10 – Leyton |
|
1 to 2 hours |
E15 - Stratford, West Ham |
|
1 to 2 hours |
E16 - Victoria Docks, North Woolwich |
|
1 to 2 hours |
NW3 – Hampstead |
|
1 to 2 hours |
NW6 - Maida Vale, Kilburn |
|
1 to 2 hours |
NW8 - St. John’s Wood |
|
1 to 2 hours |
SE5 – Camberwell |
|
1 to 2 hours |
SE6 – Catford |
|
1 to 2 hours |
SE11 – Kennington |
|
1 to 2 hours |
W3 – Acton |
|
1 to 2 hours |
W6 – Hammersmith |
|
1 to 2 hours |
W9 - Maida Vale, Paddington |
|
1 to 2 hours |
W10 - North Kensington |
|
1 to 2 hours |
W11 - Notting Hill |
|
1 to 2 hours |
W12 - Shepherd's Bush |
|
1 to 2 hours |
W14 - West Kensington |
|
1 to 2 hours |
N4 - Finsbury Park |
|
1 to 2 hours |
N5 - Highbury |
|
1 to 2 hours |
N6 – Highgate |
|
1 to 2 hours |
N16 - Stoke Newington |
|
1 to 2 hours |
SW2 - Brixton |
|
1 to 2 hours |
SW3 - Chelsea |
|
1 to 2 hours |
SW4 - Clapham |
|
1 to 2 hours |
SW5 - Earl’s Court, West Brompton |
|
1 to 2 hours |
SW6 - Fulham |
|
1 to 2 hours |
SW7 - South Kensington, Knightsbridge |
|
1 to 2 hours |
SW8 - South Lambeth |
|
1 to 2 hours |
SW9 - Stockwell |
|
1 to 2 hours |
SW10 - West Brompton, Chelsea |
|
2 to 3 hours |
E11 – Leytonstone |
|
2 to 3 hours |
E12 - Manor Park |
|
2 to 3 hours |
E13 – Plaistow |
|
2 to 3 hours |
E17 – Walthamstow |
|
2 to 3 hours |
NW4 –Hendon |
|
2 to 3 hours |
NW7 - Mill Hill |
|
2 to 3 hours |
NW11 - Golders Green |
|
2 to 3 hours |
SE2 - Abbey Wood |
|
2 to 3 hours |
SE4 – Brockley |
|
2 to 3 hours |
SE9 – Eltham |
|
2 to 3 hours |
SE12 – Lee |
|
2 to 3 hours |
SE14 - New Cross |
|
2 to 3 hours |
SE15 – Peckham |
|
2 to 3 hours |
SE17 – Walworth |
|
2 to 3 hours |
SE18 – Plumstead |
|
2 to 3 hours |
W4 – Chiswick |
|
2 to 3 hours |
W5 – Ealing |
|
2 to 3 hours |
W8 - Holland Park |
|
2 to 3 hours |
N2 - East Finchley |
|
2 to 3 hours |
N3 – Finchley |
|
2 to 3 hours |
N7 - Holloway |
|
2 to 3 hours |
N8 - Hornsey, Crouch End |
|
2 to 3 hours |
N9 - Lower Edmonton |
|
2 to 3 hours |
N10 - Muswell Hill |
|
2 to 3 hours |
N15 - Stamford Hill, South Tottenham |
|
2 to 3 hours |
N17 – Tottenham |
|
2 to 3 hours |
N19 - Upper Holloway |
|
2 to 3 hours |
SW11 – Battersea |
|
2 to 3 hours |
SW12 - Balham |
|
2 to 3 hours |
SW13 - Barnes |
|
2 to 3 hours |
SW14 - Mortlake |
|
2 to 3 hours |
SW15 – Putney |
|
2 to 3 hours |
SW19 - Wimbledon |
|
2 to 3 hours |
SW20 - West Wimbledon |
|
3 to 4 hours |
E18 - South Woodford |
|
3 to 4 hours |
NW9 – Colindale |
|
3 to 4 hours |
NW10 – Willesden |
|
3 to 4 hours |
SE19 - Crystal Palace |
|
3 to 4 hours |
SE20 – Penge |
|
3 to 4 hours |
SE21, SE22 – Dulwich |
|
3 to 4 hours |
SE23 - Forest Hill |
|
3 to 4 hours |
SE24 - Herne Hill |
|
3 to 4 hours |
SE25 – Norwood |
|
3 to 4 hours |
SE26 – Sydenham |
|
3 to 4 hours |
SE27 - West Norwood |
|
3 to 4 hours |
SE28 – Thamesmead |
|
3 to 4 hours |
W7 – Hanwell |
|
3 to 4 hours |
W13 - West Ealing |
|
3 to 4 hours |
N11 - New Southgate |
|
3 to 4 hours |
N12 - North Finchley |
|
3 to 4 hours |
N13 - Palmers Green |
|
3 to 4 hours |
N14 – Southgate |
|
3 to 4 hours |
N18 - Upper Edmonton |
|
3 to 4 hours |
N20 - Whetstone |
|
3 to 4 hours |
N21 - Winchmore Hill |
|
3 to 4 hours |
N22 - Wood Green |
|
3 to 4 hours |
SW16 - Streatham |
|
3 to 4 hours |
SW17 - Tooting |
|
3 to 4 hours |
SW18 - West Wandsworth |