Our experience with HTL and their IT support team has been fantastic. Contacting them with any IT problems we have is so convenient and all issues are solved quickly.
Hosted Desktop Solutions
Serviced Cloud Hosted Desktop is an outstanding solution that offers compelling benefits for businesses of all types and sizes. All your business applications are hosted on our servers. Simply equip your team with laptops, PCs, tablets or thin clients and leave the rest to us. We can even take care of the phone system.
This solution removes the need for servers and hardware on site, often referred to as ‘on-premise’ server infrastructure. It puts it all in the cloud, with each user’s computing desktop being hosted on our extensive datacentre facilities and delivered through a high speed business-class Internet connection.
- Reduces the IT 'footprint' eliminating the need for a server room
- Eliminates the need for 24/7 powering and cooling of server infrastructure
- Your users are more productive with 99% service availability
- No need for your IT team or users to troubleshoot niggly desktop IT problems
Simply build your own package, or choose from one of ours.
Whichever option you choose we offer easy monthly, per user pricing, with no setup fees*.
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Migration Week Guide
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Comprehensive Hosted Desktop Features
Choose from one of our Hosted Desktop Packages
Download our Product Matrix
Our standard packages are designed with you in mind. Working closely with professional services businesses, we have developed an excellent understanding of your needs.
Each solution provides everything you require including free set up and migration.
Cloud Essentials
Hosted Desktop
Hosted Desktop Premium
Tailor your own package
Our customers exemplify our solutions and services
Chartered Accountants
An HTL engineer supported the changeover to ensure all data was migrated ...Read case study
Cloud Storage
1 Terabyte is 1000 Gigabytes, which is enough space to hold:
- 1 billion average sized emails
- 3.6 Million average sized Microsoft Word documents
- 1 Million high res jpg Picture Files
- 600,000 mp3 Songs
- 300 Hours of Video
- 1000 Copies of the Encyclopaedia Britannica.
The Terabyte allocated to your business is shared between your Files and Folders, SQL Databases and Exchange Email Systems. It is your choice how you divide the available storage.
Free Ongoing Support
Serviced Cloud means just that – this is a cloud with a service. Our friendly team are only a phone call away, and can promptly make changes to your system as and when required.
Some requests can be made on this website, such as adding and removing users, as well as viewing how many users you have at any one time.
The Serviced Cloud system has been designed to be extremely flexible offering a whole range of systems all tightly integrated. This may seem complicated, but our team can make light work of it. No matter if you need a new database, a new network drive accessible only to Finance Users or a hosted Cloud Phone System – just pick up the phone.
NB: You may need IT support on the systems you have left Internally, such as your PC, a Thin Client, your Network and Internet Connection. These are aspects beyond the control of Serviced Cloud. You may like to speak to one of our resellers to get help. We are quite used to working alongside 3rd Party IT Support Companies or in- house IT Managers.
Custom Database Hosting
Products like Sage Line 50 and QuickBooks are common place in Small and Medium Businesses and yes – Serviced Cloud supports their use.
But it doesn't stop there. We can host almost anything. Some recent success stories include:
- Bond Adapt – recruitment software
- Absolver Recruitment Software - www.absolver.co.uk//
- Iris Legal – Solicitors Software http://www.irislegal.co.uk
- SOS Legal – Solicitors Software - http://www.soslegal.co.uk
- Microsoft CRM – Generic CRM Software – http://crm.dynamics.com
- Microsoft Great Plains – Enterprise Accounts
- Rendezvous Events – Events Management Software - http://www.nfs-hospitality.com/rendezvousoverview.html
- Tourplan – Tour Operator Software - http://www.tourplan.com
The Terabyte allocated to your business is shared between your Files and Folders, SQL Databases and Exchange Email Systems. It is your choice how you divide the available storage.
Trend Micro Anti Virus
The entire system is fully scanned using latest Anti Virus definitions, and other security procedures ensure that it is not possible to install Malware on the system.
Spam protection is also available for free, detecting and eradicating 99% of Spam before it arrives in your Inbox.
Optional MimeCast:
Adding Mimecast to your account means you can use more advanced email features such as TLS and Historic Archiving for up to 10 Years. Mimecast is the holy grail of Email Security Systems and is available as an added extra.
Domain Name and DNS
Although typically a small cost to any client in the first place, our goal is to be a true one stop shop and take the hassle out of your computing stress. With this in mind we offer to move your Domain Name to us to try and ensure that one simple contract takes care of everything.
Domain Name Registration with automatic renewal is available for free for one domain name per client. We will also include between 3 and 5 DNS servers depending on the domain name extension.
.co.uk, .com, .net are all free. Some more exotic domains like .de or .it may incur a small fee. More than one domain name may include a small fee.
Adding Mimecast to your account means you can use more advanced email features such as TLS and Historic Archiving for up to 10 Years. Mimecast is the holy grail of Email Security Systems and is available as an added extra.
Minimum of 5 Users
Most companies add and remove users from time to time.
We will send you your invoice on the 1st of the Month for however many users you have on the 1st of the month.
"Flexible, Predictable and Affordable IT Costs"
Phone System
A full featured VoIP Hosted Phone system is included in the service:
- Call, Hold, Transfer, Park
- Caller ID
- Call Reporting
- Auto Attendant
- Free calls between all your phones regardless of location.
- Voicemail
- Divert and Forward
- Night Service
- Ring Groups
- Multiple Numbers, Multiple Lines
- Remote Offices
- Inbound Fax to Email
- Call Recording
- Music
Telephone Handsets: We can recommend VoIP handsets from as little as £50 each (You can also use a software based phone installed on your PC).
A VoIP Contract with Serviced Cloud: This costs £1 per number per month plus the cost of your phone calls.
If you already have a phone system – then that's no problem. We will throw in free SIP trunks instead and you can connect your phone system!
Microsoft Office 2016
Not Office 365! Microsoft Office is the de-facto office software for most businesses. The Suite contains the following packages.
Word Excel Powerpoint Outlook Publisher Access
Depending on the Cloud Technology you choose you will be offered Office 2010 Pro or Office 2016 Pro.
These packages are available for use on the Serviced Cloud platform only. If you wish to install them on your PC you will need to buy separate licenses which are not included in our service.
Employee Stats
Find out if employees are using their time productively; perfect for when staff are working in different locations:
- Discover which employees spend too much time browsing the Internet or chatting
- Find out if computers in your office are used for non-business purposes
- Identify the most visited web sites
- Track time spent on the Internet for any employee, workstation or group of employees
- Monitor software and document usage
- Get the actual picture of what software is used, when and by who
- Identify the most popular software
- Monitor employee attendance
- Monitor employee productivity
Website Hosting
Included in the package is web hosting space, allowing you to cancel your existing arrangement and save money.
We can host most websites. Technology includes PHP, ASP, Windows Hosting Servers, MySQL, MS SQL, Joomla, Wordpress, Magento, FTP, static IP addresses.
Your web space is set up as per your requirements and flexibility is key.
NB: In some extreme circumstances we will charge extra for hosting. This is where your website either exceed several Gbs in disk spce or the processing or bandwidth requirements are in excess of a standard business website. For example if you were an online store.
Free Set Up & Data Migration
We will work with you to manage and deploy the solution. A normal roll out involves:
- Discussing exactly what data needs to be moved.
- Setting up a File and Folder Structure
- Defining a list of users and what they can / can't have access to.
- Defining email mailboxes and what data can and can't be moved.
- Sending a client a secure USB Terabyte Storage device and asking for copies of their data.
- Arranging for a courier to bring that data back to us ready for copying to the cloud systems.
- Switching systems at weekend to minimise downtime.
- Liaising with On Site staff
We do all that for free, and are committed to ensuring we help as much as possible during the transition phase to plan and minimise any downtime.
Extra Work
Extra work sometimes may be required, but we will be able to highlight that to you in advance and agree all charges.
Exchange 2016 Email Server
Microsoft's industry leading email and communications platform is called Microsoft Exchange Server. We run the latest stable version, Exchange 2010, with all users being due for upgrade to 2016 as and when it passes our lab tests.
Mailbox sizes are not determined by us, you simply decide our much of your storage space you allocate to Exchange. If you would like Senior Management to have larger mailboxes than staff, no problem, that's easy to do.
You can access the Exchange Server from the Serviced Cloud system, but also by having Outlook installed on your computer, or from your mobile phone or from a web page using the Outlook Web App.
Email is sent immediately and automatically scanned for Virus and Spam.
Secure London Tier 3 Data Centre
All data is held in our datacentre facilities at Digital Realty at Merdian Gate and Level 3, at Global Switch. The vast majority of our hosted systems enjoy complete fault tolerance by replicating between the two datacentres.
Tier 3 datacentres are defined as Datacentres which :
- Can prove 99.982% availability of all core systems including electricity and Internet Connection.
- IT Systems are powered by two power sources (i.e. Diesel Generator Backup).
- Multiple Internet Connections for Redundancy
Hosting data in the UK is paramount for many of our clients who have strict regulatory requirements.
99% SLA
How SLA is simple.
Your services should be available 100% of the time. They are designed that way and to date they have operated that way.
If they slip below 99.9% we will refund you for the time you loose.
We independently monitor our services and so we know exactly what is going on at any one time.
Mimecast Email Security and Archiving
Standard Spam and Anti Virus filtering is included in our standard package to ensure that all our client's email arrives securely. Our standard system is satisfactory and represents excellent value for money, but there are other systems on the market.
There are times when email communications are absolutely critical, and for businesses that require something a little more advanced we recommend Mimecast.
Mimecast is a world leading enterprise security company consistently featured in the Sunday Times Tech Track 100. The system provides extensive email filtering for both inbound and outbound email with extended features such as Transport Layer Security (TLS). The enterprise version additionally contains features allowing automatic archiving of emails going back 10 years and the rapid recovery of old emails for legal purposes (e-discovery).
If you rely on email transactions for your business, or have to meet any regulatory compliance standards then the upgrade to Mimecast is definitely something to consider. For more information please visit www.mimecast.com or download the datasheet.
Two Factor Authentication
ServicedCloud provide logins with a simple username and password. Entering these two pieces of information grants access to the entire cloud system from company databases, to email systems, and other sensitive information. However users may inadvertently share their details, or use passwords that are in use for other online accounts. Phishing attacks trick people daily into revealing their passwords, and users on unsecured networks (e.g. at coffee shops) can have their passwords sniffed. Malicious viruses and spyware can capture passwords and send them over the network to attackers.
Furthermore, it's impossible to tell who has access to your users' accounts, or even if anyone is accessing them illicitly. In the past year alone, attackers have compromised Sony, HBGary, and Gawker (and many more) by simply gaining knowledge of users' passwords.
The most practical way to strengthen authentication is to require a second factor after the username/password stage. Since a password is something that a user knows, ensuring that the user also has something thwarts attackers that steal or gain access to passwords.
Two factor authentication provided by ServicedCloud offers users the choice of a hardware token, or an app on a smartphone to produce a one time key (OTK). This key is entered alongside the normal username and password and therefore maintaining a high level of security.
AntiSpam and AntiVirus
The entire system is fully scanned using latest Anti Virus definitions, and other security procedures ensure that it is not possible to install Malware on the system.
Spam protection is also available for free, detecting and eradicating 99% of Spam before it arrives in your Inbox.
Optional MimeCast:
Adding Mimecast to your account means you can use more advanced email features such as TLS and Historic Archiving for up to 10 Years. Mimecast is the holy grail of Email Security Systems and is available as an added extra.
SQL 2014 Database Server
This product is included to allow clients the opportunity to run their industry specific databases on Serviced Cloud.
Microsoft’s SQL server is one of the worlds leading Database platforms, and thousands of databases systems use it as their back end.
Read More:
http://en.wikipedia.org/wiki/Microsoft_SQL_Server
http://www.microsoft.com/en-us/sqlserver/default.aspx