What does an IT Support Company do?

An IT Support company provides outsourced IT Services to businesses of all sizes and industries. A good IT Support provider should offer proactive support solutions, IT Consultancy, and recommendations on top of standard IT Support Services and repairs.

How can I get IT Support for my business?

Begin your IT journey by getting an IT review from the IT Experts. The IT review will reveal your weak spots as well as the best IT solutions that fit your business needs. Considering a switch? We are offering a FREE IT review.

What areas of London do you provide IT Support?

Our base is in Canary Wharf E14. From here we have easy access to the Jubilee Line as well as DLR services. You can search here if your area is covered using our tool to check our average response times, based on your area.

What IT Support services do you provide in London?

HTL Support offers a wide range of IT Support Services to businesses across London. We provide IT Outsourcing, IT Consultancy, IT Infrastructure, Cyber Security Services, Structured Cabling, Cloud Solutions, and more.

Do you provide remote IT support?

Absolutely! These days, a lot of work is being done remotely. It’s cheaper for the client and the repair is done in minutes not hours.

Response times are fast and efficient which helps us to solve any issues as soon as possible and to carry on with business as usual

Herman Santiago, Partner: Global Executive Client Relations/Practice Management, Nabas Legal

How Much Does a Contract in IT Support Cost?

Name: HTL Support
Address: 40 Beaufort Court, Admirals Way, Canary Wharf, London, E14 9XL, UK
Telephone: 0207 093 6000
Price range: ££
Rating: 4.9

Our simple pricing model means that the more you spend, the better the value. Even at our highest rate of £100 an hour** we are still amongst the cost-efficient IT companies providing IT support in London!

The monthly subscription charge is payable in advance and is tailored to represent best value for your particular business needs. For example, a central London business on a Level 2 Techplan could benefit from four site visits totalling two hours and more than three further hours of telephone support each month before any further costs are incurred. Call-out fees and times vary outside central London varies – please ask us .

Over the years we have found that the best way of doing this is to offer an incentive to clients to take the time to estimate correctly. The more accurate the estimate, the less additional costs are incurred, and we are able to deliver the service we would expect to receive ourselves. To know more about our rates, check our IT Packages below.

See our techplan rates

Quick IT Support Cost Calculator

Estimates based on HTL Management figures December 2024

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Choose a Plan That's Right for You

^£100
Per month

£30 Call-out fee
£100 Engineering / hour
£50 Web Design / hour

^£500
Per month

£30 Call-out fee
£90 Engineering / hour
£45 Web Design / hour

^£1000
Per month

£30 Call-out fee
£85 Engineering / hour
£42.5 Web Design / hour

^£2000
Per month

£30 Call-out fee
£80 Engineering / hour
£40 Web Design / hour

^£3000
Per month

£30 Call-out fee
£75 Engineering / hour
£37.5 Web Design / hour

All Labour is charged in 15 minute intervals.
Out of hours work will be charged at 1.6x the rate for labour / call outs.
Prices exclude VAT.
Out Of Contract Engineering Costs £120 an hour and Web Design costs £60 an hour

Q: Why do your rates vary and why must I pay a subscription fee?

A: It’s about service levels. We need to ensure our IT guys have enough time to provide all our clients with the best level of service possible. To do that we need to work with our clients to estimate how much time is required for each of them every month.