An IT Support Blog from London

Technology is central to your business, but your business may not necessarily be in the business of technology. That’s why you rely on an IT support company to conduct the day to day maintenance of the tech that supports your business.

Over time, however, there may come a need for a change in support providers. Your business may grow, presenting increasingly complex technology needs that your existing supplier cannot cope with. Or, your support company may simply drop the ball too frequently.

What are the signs that your company should consider switching, and how should you go about making this switch? Read on to find out!

It seems like only yesterday that cloud computing was deemed the next big thing in the business and IT landscape. Service providers scrambled to offer the best cloud services available, while organisations carefully planned how they could best make a smooth transition into the cloud environment.

Now fast forward about a decade. Cloud computing remains a game-changing technology which initiated a paradigm shift in many companies, not only in how they set up their network infrastructure but also in how they run their operations. Over time though, provisioning resources in the cloud may become a tedious and complex task for IT administrators, especially if the primary aim of a business is a faster time to market their product.

This is where serverless computing comes in.

A rapidly growing pool of productivity data is aggregated by Microsoft thanks to the broad adoption of cloud productivity suites. Indeed, Office 365 is leading the field with triple the market share of its closest competitor, G Suite.

Office 365 and the Azure cloud platform is therefore a rich source of information detailing how employees conduct their daily work routine, and this has led Microsoft to launch Workplace Analytics. But who gets access to Workplace Analytics, and can it provide real insights for your business?

The World Wide Web has always been a valuable source of information and a reliable means of communication to masses of users across the globe. With more than 5 billion Google searches made every day and a projected $3.5 trillion online retail sales for 2019, you’d think that the internet as we know it is already as vast as it can be.

Unknown to most people, however, is that the surface or visible web—the part of the internet which the average user can access through search engines—comprises only about 4% of the entire web. The rest is composed of the deep web, a small part of which is the oh-so-mysterious (for the curious) but essentially shady, dark web.

IT security is one of those business risks that can go under the radar until the worst happens. Businesses that do not operate in the technology arena are especially vulnerable to the consequences of the lack of IT risk assessment. Fortunately, these existential risks can be completely avoided.

What does an IT security assessment do?

In essence, IT security assessments are the actions and procedures that determine, evaluate, and then eliminate a range of vulnerabilities in technology systems and the business processes linked to those systems.

Disaster recovery is one of those topics that isn't particularly complicated, yet is easily misunderstood. It is, nonetheless, a crucial aspect of technology management. The cost of a disaster can be tremendous, and with no fast route to recovery, an adverse event can have game-changing consequences for a business.

Getting backup and disaster recovery right is not that hard, yet 50% of UK businesses are leaving their data at risk, according to a 2018 survey. Though businesses generally make some effort to guard against disaster, plenty of disaster recovery myths persist. In this article, we tackle those myths and propose steps to ensure a reliable disaster recovery scenario.

We all love comparisons. One of the oldest comparisons or debates in the history of IT is that which pits Windows against Linux. It’s a subplot of another debate with a much wider scope: proprietary vs open source, but just as relevant for businesses.

For as long as we can recall, Windows has been the OS of choice for most businesses, especially for their PCs and laptops. Linux usage, on the other hand, has been limited to servers and a few departments in certain organisations like research agencies, startups and universities. Does this still hold true in? Let’s talk about it.

When it comes to IT services, many businesses still go for the fix-it-when-it-breaks approach. And why not? They think that getting the services of an IT support company only when a problem actually arises will save them money. But does it really?

If you also think that saving your financial resources for a time when something breaks down is the right way to manage your organisation's IT ecosystem, then it's time for you to know all about reactive and proactive IT support. This should help you to determine which would work best for your business. But first, on to the definitions.

The long-awaited and much-hyped 5G network has finally launched in some markets and will be rolled out in more major cities by the second half of 2019. 5G is the fifth and latest evolution of wireless connectivity and is expected to have a transformative impact on consumers’ lives and businesses across most industries. The reason for such excitement is, of course, the high speed, low latency, better network reliability and massive device connectivity that 5G performance promises.

While faster speeds are always a welcome development for end-users, the business landscape is where 5G is anticipated to have the most impact. In fact, an Oracle-commissioned survey of 265 business leaders and IT executives across 11 countries reveals that many enterprises are well aware of the possible opportunities that 5G connectivity can create. More than 80% of the respondents say that it can significantly improve many aspects of business operations, and more than 82% believe that it can pave the way for launching new products and services.

VoIP eavesdropping is not a new cybersecurity risk. The protocol that drives most of today’s VoIP applications, Session Initiation Protocol (SIP), has been in common use since the 2000s. However, according to IBM SecurityIntelligence, attacks that exploit the SIP protocols are on the rise. Thankfully, businesses have plenty of ways to reduce the opportunities for VoIP eavesdropping. Let’s take a look.