Our experience with HTL and their IT support team has been fantastic. Contacting them with any IT problems we have is so convenient and all issues are solved quickly.
Leading Hedge Fund Relies on HTL to Design, Implement and Support Real-time Disaster Recovery (DR) Systems
Overview
Atlantis Investment Management was founded in 1994. It is an independent company, owned by the managers, clearly focused on investment management in the Asian region. Atlantis Investment Management is regulated by the Financial Services Authority. Atlantis has expertise in long only Asian equity investment management, and is therefore ideally placed to manage clients' assets in these specialised stock markets.
Atlantis opened its Tokyo office in 1996 and have since opened offices in Hong Kong, Mumbai and Seoul, giving them the regional presence necessary to generate superior returns for their clients.
Problem
Atlantis were looking for an new IT partner to support their existing infrastructure. When the time came to upgrade their systems their new IT partner needed to be competent and experienced in a wide range of technologies.
The requirements were to:
- Provide Email and Internet Services
- Delivering IT Support 24 hours a day 7 days a week, with rapid on site response times.
- Meet the budgetary requirements of the business.
- Implementation of desktop PCs and servers based on Microsoft Technologies.
- Provision of telecommunication platforms with supporting services.
- Design and develop a comprehensive Disaster Recovery system and procedure.
- Provide a platform for mobile working.
- Ensure system access available to users accross the globe.
- Integrate with Advent Investment Management bespoke software.
- Provide scalable solutions.
- Ongoing IT Support and Maintenance of the entire network.
Technical Details
- Office Move, CAT 5 Data Cabling
- Disaster Recovery Systems (Double Take)
- Virtual Servers
- Windows 2008, Exchange Server, SQL 2005, Symantec Anti Virus, Symantec Backup Exec
- Comms Room Refurbishment
- Telecoms – Avaya IP Office, ISDN 30
- Blackberry, Android, iPhone
- Bloomberg
- Satuit
- Citrix
- On-going IT support to users in London, Hong Kong, Singapore and Mumbai.
HTL have worked alongside Pontis for many years. Despite undergoing large amounts of charge during that period the network has run smoothly and as demand has increased so the systems have scaled.
Solution
Being a global business, Atlantis could not afford any downtime whatsoever. The disaster recovery site had to be available at a moments notice. HTL designed a system based around Double Take software that replicated all data in real time and would allow fail over in approximately 3 minutes from the live site to the disaster recovery site.
Technologies from a core group of manufacturers and service providers qwew integrated to provide the ideal solution for Atlantis. These consisted of:
- HP PCs, servers and laptops
- Microsoft Windows OS
- Microsoft Exchange Server
- Microsoft SQL
- Blackberry Enterprise Server
- Cisco Pix Firewall
- Avaya IP Office PBX
- HP LAN Switching Equipment
- Symantex Anti Virus
- Bloomberg
- Double-Take
In addition, HTL provided some of its own unique services:
- HTLonline Private Circuit Internet Connections.
- HTLonline redundant SMTP Email feeds, with Virus and Spam prevention
- 24x7 Rapid Response on-site IT support
- HTLonline Domain Name Registration and DNS Services.
- Least Cost Routing for best value telephone calls.
Conclusion
HTL have worked alongside Pontis for many years. Despite undergoing large amounts of charge during that period the network has run smoothly and as demand has increased so the systems have scaled.
Extra users are easily added to the existing infrastructure as required. Being service focused Pntis are always looking for ways to utilise new Technology to service their client's needs, and rely on HTL to recommend new versions of software as they become available.
HTL engineers are on hand providing rapid response and hardware swap out to all problems.