Our experience with HTL and their IT support team has been fantastic. Contacting them with any IT problems we have is so convenient and all issues are solved quickly.
Corporate Consultants Look to HTL for IT outsourcing
Overview
Established in 1993, Salisbury Associates is a leading business process outsourcer providing highly specialised stakeholder communications. They support many of the world's leading organisations, both large and small, in their shareholder communications during high-profile large-scale corporate finance deals.
Working with some of the worlds' most widely recognised organisations, including Marks & Spencer's, Norwich Union, BP, ITV, Carnival and Scottish Power, they have handled campaigns including everything from Rights Issues, Hostile M&A (Offence and Defence), Retail and Nominee Proxy / Acceptance Solicitation, to De-Mutualisations, De-Mergers, Electronic Document Delivery and Fund Splits.
In addition, they have the ability to support more standard business communication required with stakeholders including Sales, Market Research, Mystery Shopping, Sales Helplines or Media Response.
Problem
Salisbury Associates were looking for a local company providing IT consultancy and technical support in London to assist them in developing long term IT strategy. The requirements were to:
The requirements were to:
- Provide email and internet services
- Delivering IT systems support during office hours.
- Meet the budgetary requirements of the business.
- Implementation of new desktop PCs and servers based on Microsoft technologies.
- Providing a telecommunication platform and support services.
- Providing video conferencing
- Providing remote and mobile working solutions
- Implemantation of Sharepoint and CRM systems
- Ensure scalability of implemented solutions
- Ongoing maintenance and support of the company's IT network.
Technical Details
- Windows 2003 Small Business Server
- Trend Anti Virus
- Symantec Backup Exec
Being service focused Salisbury Associates are always looking for ways to utilise new technology to service their client's needs, and rely on HTL to recommend new versions of software as they become available.
Solution
The solution is based on integrating technologies from a core group of manufacturers and service providers. These included:
- Dell PCs, servers and laptops
- Latest Microsoft Windows OS
- Microsoft Exchange Server
- Microsoft SQL
- Microsoft CRM
- Microsoft Sharepoint
- Blackberry Enterprise Server
- ELSAG Firewalls
- Avaya IP Office PBX
- HP LAN Switching Equipment
- Trend Anti Virus
- Polycom Video Conferencing
- Citrix Presentation Server
In addition HTL provided some of its own unique services:
- HTLonline LES100, and private circuit internet connections.
- HTLonline redundant SMTP email feeds, with virus and spam prevention
- Onsite and remote IT support during office hours
- HTLonline Domain Name registration and DNS services.
- Least cost call routing
Conclusion
HTL have worked alongside Salisbury Associates. As demand has increased so the systems have scaled. Extra users are easily added to the existing infrastructure as required.
Being service focused Salisbury Associates are always looking for ways to utilise new technology to service their client's needs, and rely on HTL to recommend new versions of software as they become available.
HTL engineers are always on hand providing rapid response and hardware swap out to all problems.