An IT Support Blog from London

Artificial Intelligence (AI) has transformed the dynamics of many organisations across almost every industry. Companies and the leaders at the helm of these businesses have long realised the benefits of harnessing AI algorithms in their daily operations. From automating and streamlining various business processes to preventing fraud to enhancing data analytics for targeted marketing and better decision making, the impact of AI on enterprises has been nothing short of groundbreaking.

Now while AI development and technological advancement in general has paved the way for various innovations, it has also opened many opportunities for malicious actors to exploit. This is why artificial intelligence has been a major boon but somewhat a bane as well to the IT security industry. Let’s start with the negative ways that AI has affected online security.

The power of cloud computing has been making transformative changes in many organisations across all industries. Access to cloud solutions have paved the way for businesses to achieve scalability and flexibility in a timely and cost-effective manner, allowing them to innovate and grow with remarkable agility.

As cloud environments meet more intricate and greater business demands however, managing the complexities of cloud applications, platforms, and infrastructure has proven to be a daunting challenge for many companies especially larger enterprises. Cloud managed services have thus, stepped into the picture to address this growing concern of many organisations.

Cloud technology remains the go-to strategy for businesses looking to save on upfront costs, gain operational efficiencies, and improve scalability. In fact, the Flexera 2023 State of Cloud Report reveals that companies are refining their cloud approaches to maximise cloud use.

A greater number of enterprises are embracing hybrid cloud and multi-cloud strategies, and public cloud adoption is rapidly increasing as well. Despite these developments however, there remain several challenges to cloud adoption including security/privacy, lack of qualified cloud experts, compliance, and other setbacks to cloud migration.

In this post, we discuss what cloud migration is, the possible challenges that come with it, and how IT managed services can assist enterprises in their cloud journey.

Technology is evolving at a rapid pace, and along with it, innovative solutions in the business world. For enterprises, keeping up with technological developments also means ensuring that your organisation’s hardware, software, and computer networks are working efficiently. But this is easier said than done for smaller businesses with limited IT budgets.

The reality is that maintaining and managing IT infrastructure can be a complex and time-consuming task that usually requires specialised skills and expertise. IT talent, however, is becoming increasingly difficult to acquire and retain in today’s technology-driven business environment. For this reason, many organisations are seeing outsourced IT support as a cost-effective and efficient option to meet their technical support needs.

In this post, we take an in-depth look at outsourced IT support—what it is, what types there are, and what benefits you can gain from IT outsourcing.

Bill Gates once famously said, “Your most unhappy customers are your greatest sources of learning.” Well, in this day and age when technology rules, less-than-satisfied customers can also be a strong impetus for innovation.

When it comes to innovating and making groundbreaking changes across most industries, artificial intelligence (AI) has been leading the pack over the past decade. Machine learning algorithms are being widely used in manufacturing, healthcare, financial services, agriculture, and yes, AI is even highly-leveraged in emergencies and rescue missions.

All that said, customer support for enterprises should be a cinch for artificial intelligence and its subfields, right? No lie there. Already, the Conversational AI Market is anticipated to surge to $40.5 billion by 2032; a 17% increase from the $8.33 billion volume in 2022. This isn’t all that surprising considering how chatbots, virtual agents, and other AI business support applications in general, have totally changed the game in enhancing the customer experience.

To say that cloud computing is a game changer is a gross understatement. It has transformed the way organisations consume technology, allowing businesses to acquire cost-effective resources on demand—from ‘access anywhere’ storage to virtualised computing hardware. Cloud solutions have also upended traditional workplace practices in favour of a distributed workforce and real-time online collaboration.

The cloud has indeed significantly impacted the way technology has evolved over the years but it isn’t quite done yet. Today’s revolutionary tech trends are largely driven by cloud computing and, with hardware and software procurement made faster, it’s easier for enterprises to deploy new cloud services and tools that can help with their business needs.

All that said, we discuss in this post what the latest trends and technologies in cloud computing are and how you as an organisation can leverage these for your business.

Artificial intelligence has been growing in leaps and bounds in the last decade, making processes easier and bringing about significant changes in almost every industry. It’s not surprising that the AI global market is expected to hit US$ 1.8 trillion by 2030, from just US$ 136 billion in 2022. Now while most of us have had some experience with AI-assisted online shopping and have definitely heard of autonomous vehicles—some of the most well-known applications of AI, there’s a lot more out there.

A recently-introduced AI-powered technology has created such a huge impact across many fields, with social media feeds inundated by reviews and potential use cases of this tool. We’re talking about OpenAI’s ChatGPT. In this post, we discuss what it is and how it works, why it’s gaining a lot of attention, and how it can be relevant to your business.

No organisation today can function without technology. Gone is the traditional office environment and with it, the tons of paperwork, adding machines, airmail envelopes, and the trusty old landline. Even in-person meetings and physical reporting for work have become optional. What has become indispensable in the modern workplace instead, is the assortment of IT devices—servers, desktops, laptops, connectivity devices, smartphones, etc., as well as IT services and applications for every business process.

An enterprise’s IT hardware and software components however are only as good as their capacity to function effectively, and the users’ collective ability to utilise them. Consider the potential loss of opportunity for instance, if an ecommerce website experienced downtime for even a few hours. Or think about the employees’ wasted time if they are unable to use their PCs or access their work applications due to some technical issue. This is where the value of IT support is most apparent.

Undergoing a digital transformation (DX) has been a top business objective for many organisations over the last decade. With the availability of a wide range of technological tools and processes these days, it’s only natural for companies to want to leverage these tools to promote business growth. Despite the efforts, investment, and time that enterprises channel into a digital strategy however, the reality is that a good portion of digital transformation projects fail.

There are many factors that can contribute to DX failure. In this post, we discuss the 5 key reasons why success could be out of reach, and how you can counter these challenges so your company can forge a better path. But first what is digital transformation?

Threats to organisations continue to grow according to a report by Netherlands-based Surfshark. Based on the VPN company’s findings, 108.9 million accounts experienced data breaches in the 3rd of 2022—a whopping 70% surge on a quarter-by-quarter basis.

The continuing rise in successful attacks despite the availability of tools that can help monitor incoming threats may be attributed to the lack of cybersecurity incident management. This means that security alerts that could have effectively warned against impending risks were left unattended, leaving enterprises vulnerable.