An IT Support Blog from London

Technology is so central to the operations of any organisation of size that, irrespective of field of business, technology has the ability to either drive or impede growth.

For this reason, a continued close match between your business and your IT support company is essential to growing your business. Your support provider must grow, scale, and respond with your organisation.

But how do you know whether the IT outsourcing provider you are currently using can grow alongside your business? We think these are the seven key capabilities you should identify.

Technology is central to your business, but your business may not necessarily be in the business of technology. That’s why you rely on an IT support company to conduct the day to day maintenance of the tech that supports your business.

Over time, however, there may come a need for a change in support providers. Your business may grow, presenting increasingly complex technology needs that your existing supplier cannot cope with. Or, your support company may simply drop the ball too frequently.

What are the signs that your company should consider switching, and how should you go about making this switch? Read on to find out!

It seems like only yesterday that cloud computing was deemed the next big thing in the business and IT landscape. Service providers scrambled to offer the best cloud services available, while organisations carefully planned how they could best make a smooth transition into the cloud environment.

Now fast forward about a decade. Cloud computing remains a game-changing technology which initiated a paradigm shift in many companies, not only in how they set up their network infrastructure but also in how they run their operations. Over time though, provisioning resources in the cloud may become a tedious and complex task for IT administrators, especially if the primary aim of a business is a faster time to market their product.

This is where serverless computing comes in.

Disaster recovery is one of those topics that isn't particularly complicated, yet is easily misunderstood. It is, nonetheless, a crucial aspect of technology management. The cost of a disaster can be tremendous, and with no fast route to recovery, an adverse event can have game-changing consequences for a business.

Getting backup and disaster recovery right is not that hard, yet 50% of UK businesses are leaving their data at risk, according to a 2018 survey. Though businesses generally make some effort to guard against disaster, plenty of disaster recovery myths persist. In this article, we tackle those myths and propose steps to ensure a reliable disaster recovery scenario.

We all love comparisons. One of the oldest comparisons or debates in the history of IT is that which pits Windows against Linux. It’s a subplot of another debate with a much wider scope: proprietary vs open source, but just as relevant for businesses.

For as long as we can recall, Windows has been the OS of choice for most businesses, especially for their PCs and laptops. Linux usage, on the other hand, has been limited to servers and a few departments in certain organisations like research agencies, startups and universities. Does this still hold true in? Let’s talk about it.

For many businesses, the adoption of cloud-hosted services is no longer a question, cloud provisioning is an accepted fact. As a result, Software as a Service (SaaS) has grown enormously and is now adopted widely, even at enterprise level. That said, some businesses are still operating via the traditional licencing model.

The reason for the shift to the cloud and Software as a Service is simple: the benefits of the SaaS model greatly outweigh the disadvantages. We’ve written this article to remind readers that adopting SaaS was the right choice and to encourage businesses operating a traditional model to finally make the switch.

The long-awaited and much-hyped 5G network has finally launched in some markets and will be rolled out in more major cities by the second half of 2019. 5G is the fifth and latest evolution of wireless connectivity and is expected to have a transformative impact on consumers’ lives and businesses across most industries. The reason for such excitement is, of course, the high speed, low latency, better network reliability and massive device connectivity that 5G performance promises.

While faster speeds are always a welcome development for end-users, the business landscape is where 5G is anticipated to have the most impact. In fact, an Oracle-commissioned survey of 265 business leaders and IT executives across 11 countries reveals that many enterprises are well aware of the possible opportunities that 5G connectivity can create. More than 80% of the respondents say that it can significantly improve many aspects of business operations, and more than 82% believe that it can pave the way for launching new products and services.

We saw advancements in technology that had never been witnessed. We’re talking about the explosion of voice technology such as Amazon Echo and the Google Assistant; low-code and no-code app development that has paved the way for fast, easy development of custom corporate apps; learning dexterity in robotics; successes in AI and natural language processing (NLP) that allow a machine to complete sentences, as well as other advances. And these breakthroughs are just the tip of the iceberg.

Technology for business and tech, in general, continues to advance, perhaps not as dramatically as before, but it will build on the groundwork already set. Here are the 5 big IT trends that could be hogging the headlines in the next few months.

The concerns businesses have about handing data over to cloud providers have, to a large extent, been assuaged. The ongoing growth of Microsoft’s Office 365 and the general trend towards cloud computing are evidence of this. Yet, as much as cloud providers are now seen as secure, businesses still need to take steps to prevent the loss of data stored in the cloud.

In an interesting finding, Gartner suggests that through 2022, 95% of cloud security failures will be the fault of customers, not cloud service providers. As much as Office 365 is easy to adopt administrators carry a strong responsibility to maintain security. Here are three steps that can help your business secure its Office 365 data.

Cloud apps move fast, we all know that. It can be tedious to keep up with non-stop changes to cloud app portfolios, and Microsoft’s Office 365 is possibly one of the worst offenders. There are benefits, of course; it’s hard to complain about new app features that are added at no extra charge.

However, it can be challenging when tech companies re-appropriate brands that make sense in their existing format. We all know Office 365, but what exactly is Microsoft 365 and why should you bother?