An IT Support Blog from London

Read the latest IT news, tips and insights from IT Support pros at HTL Support

When Should You Choose A Private Cloud Over A Public Cloud?

When Should You Choose A Private Cloud Over A Public Cloud

Forrester Research expects the global private cloud solutions market to grow at a Compound Annual Growth Rate of 11% from 2016 to 2021. While this is certainly small compared to the growth rate of public cloud solutions, it still means there are enterprises out there who are interested in using private clouds. But when would you likely choose a private cloud over a public cloud?

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Understanding the Business Benefits of Moving To Hosted Desktop

Benefits of Hosted Desktop

The ever growing number of personal computers, laptops, smartphones, and tablets in the enterprise can present serious challenges in costs, maintenance, security, compliance, and productivity. But many of these challenges can now be addressed by employing hosted desktop. You may not be aware of them yet but there are actually several business benefits of moving toa hosted desktop. Here are some of them.

Saves hardware, power, and maintenance costs

Just like many cloud solutions, hosted desktop enable you to save on hardware costs. Instead of using desktop computers in your offices, you can use thin clients instead. These are lightweight machines that don’t require certain built-in components like hard disks, CPUs, or RAM. That means, they’re substantially cheaper than the average desktop computer.

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5 Hidden IT Risks that are Slowly Threatening your Business

5 Hidden IT Risks that are Slowly Threatening your Business

Information technology risks range from the very apparent to the silent and hidden. The majority of businesses mitigate the most obvious risks: only an irresponsible IT operation will do without network firewalls in place or skip on regularly updating operating systems and software. Yet it is the less obvious risks which can trip up even carefully run IT functions – and which can cause progressive or indeed sudden harm to your business.

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How Can Phishing Attacks Hurt Your Business?

How Can Phishing Attacks Hurt Your Business

Based on the 2016 edition of Ponemon’s annual Cost of Cyber Crime report, phishing is now one of the most prevalent cyber-attacks today. Should you be worried about it? It depends. If you think any of the consequences of phishing attacks outlined below can impact your business, then maybe you should be.

 

Tarnish your company’s image

Most phishing attacks are designed to steal personal information. The way cyber criminals do this is by crafting legitimate-looking emails that compel recipients into disclosing their personal details.

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14 Questions to Ask Before You Renew Your IT Support Contract

14 Questions To Ask Before You Renew Your IT Support Contract

You walk into your office tomorrow. Before you can get a cup of coffee, one of your managers tells you that your IT service contract is going to expire in two months.

You've been frustrated with poor service and technology for months. Now, you have an opportunity to improve the situation. Your IT manager stands at the ready with a few recommended IT service providers. Are you equipped to sort through the options and call them?

Before you sign on the dotted line to renew your IT service contract, go through these questions. Investing an hour today could save you months of effort, risk and frustration.

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Shadow IT - a Threat or a Benefit?

Shadow IT - a threat or a benefit?

Acceptable practice or unacceptable risk?

Shadow IT is the practice of using technology within a business without the knowledge or approval of the IT function.

This includes anything from a single employee using a low-cost app, to an entire department, such as Project Management, adopting a cloud software application to support its Line of Business (LoB).

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Your IT Support Provider Plays a More Critical Role in Your Business than You Think

Your IT Support Provider Plays A More Critical Role In Your Business Than You Think

When you enter into a managed services agreement with an IT support provider, you’re likely driven by the potential cost savings, particularly in terms of labour costs. What you probably don’t realise is that, in addition to helping you save on costs, an IT support provider can actually play a very critical role in the success of your business.

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Can Your Network Withstand the Onslaught of IoT Botnets?

Can Your Network Withstand The Onslaught Of IoT Botnets?

DDoS attacks that force websites to go offline and cripple servers are nothing new, but many of the massive DDoS attacks last year, which also happened to be the biggest in history, had a common characteristic we’ve never seen before. They all originated from hordes of zombified IoT devices, also known as IoT botnets.

Because IoT devices are here to stay, this threat won’t be going away anytime soon. If your network includes websites and other Internet-facing applications, you need to understand what these threats are, how it can impact your business, and what we in the business community can do to protect our IT infrastructures from these types of attacks.

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5 Reasons Why Our Clients Choose HTL Support to Provide Technology Services

5 reasons why our clients choose HTL Support to provide technology services

HTL Support lets clients get on with what they do best

At HTL Support, we aim to offer professional IT support services with a difference. The foundation stone of our business is to employ expert technology support technicians with good people skills. Our friendly IT Guys take the hassle out of supporting IT issues so you can get on with the thing you most desire - running your business and practicing what you do best in servicing your customers or clients.

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What Does ISO27001 Accreditation Say about Your Managed Services Provider?

Serviced Cloud is ISO27001 accredited

Managed services credentials

The world is full of meanings, some explicit and some more subtle. In the language of business, there is a need to project a sense of credibility and trustworthiness. Just like qualifications and certifications are important in establishing the credentials of individuals, organisational accreditation is essential for determining the bona fides of a technology services provider.

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