An IT support ticket system is a key backbone of IT services. It determines the flow of customer service, from when your customer reaches out with their concern or request until you address or solve it. Without effective ticket handling processes, you get unnecessarily long downtimes that cut down on productivity and decrease client satisfaction. The more issues left unresolved, the more it can cost your business.

It’s well worth noting that clients may also refer to internal customers—employees who have issues with their devices or IT-related tasks. Resolving their concerns allows them to get back to work sooner and do their core functions. It is thus crucial to realise that reliable IT support services can improve efficiency in the day-to-day operations, give you an edge over competitors, and propel your company to greater heights.

Technology has always moved rapidly –even more so in today’s cloud-centric world where the next major feature is an automatic update away. Needless to say, the companies that can make the most of the technology available to them are likely to enjoy a competitive advantage over their peers.

How can businesses stay ahead of the technology curve – making maximum use of the technology available to them, while ensuring that competitors never gain a competitive advantage due to their greater ability to harness the latest technology? Let’s take a look.

The widespread adoption of cloud computing has added a lot of acronyms into our vocabulary, the most common of which are SaaS, PaaS, and IaaS. Indeed, the era has ushered in cloud solutions that deliver software, platform, and infrastructure to consumers and businesses on an on-demand, pay-as-you-go basis.

Now here’s an added cloud computing offering (and another acronym) that you may not be as familiar with but one that many organisations are already benefiting from: Desktop-as-a-Service or DaaS.

Technology has become an integral part of every organisation today, and business executives have learned that IT investments allocated wisely pay off in spades. But just as technology is essential to ensure effective business operations, IT support services play an integral part to that efficiency as well.

Reliable tech support helps your employees and customers deal with the everyday challenges that they may encounter, particularly those concerning digital hardware, IT solutions, and tech products. If your business is located in the UK, a secure and smoothly-running system, thanks to good IT support in London, allows you and your staff to focus on the core tasks at hand.

Microsoft 365, which encapsulates Office 365, is incredibly popular – and one of its most commonly used components is Exchange Online and Outlook – Microsoft’s online email server and desktop and mobile email client, respectively.

When it comes to email, security is a big concern – with one particular email security topic increasingly making the headlines. We’re talking about phishing, a frustratingly effective e-mail attack that’s experienced by 86% of businesses, according to the 2020 UK Cyber Security Breaches Survey.

In this article, we will outline what a phishing attack is – and explain how Microsoft 365 and its component email services can help protect your company against phishing attacks.

Business continuity matters. It matters for profits, for client satisfaction – and for keeping you in business in the long run. Business continuity planning is an important element in ensuring continuing operations. Partnering with the right technology firm is key given how critical technology is to business operations.

In this article we will take a look at the contribution that your IT partner can make to ensuring business continuity and outline why, when looking for IT support London companies need to seek a partner that does much more than deliver technical support – why you need a partner that helps you to deliver business continuity too.

Managed services is a sector that’s growing rapidly – according to a MarketsAndMarkets metric, managed services will grow from a global value of USD 223bn in 2020 to USD 329bn to 2025. This is clearly outsize growth, which indicates the growing popularity of outsourcing IT – for businesses large and small.

But why is managed IT embraced by so many companies around the world – and at such a scale? In this article we will look at some of the various benefits of managed IT services, showing why, when seeking IT support London companies often choose managed services.

We also cover some of the things you should watch out for when hiring managed IT services and point to a possible compromise that may fit companies that have unique IT requirements: augmenting in-house IT with managed services.

Organisations wouldn’t change their IT support provider if they can help it, thinking that putting up with the subpar quality of service is better than being left in chaos with the absence of tech support. After all, finding out that your managed services provider (MSP) is not as dependable as their service level agreement (SLA) would have you believe is something that you would rather not act on because changing providers could mean significant business disruption.

Still, staying in a disadvantageous partnership with an unprofessional service provider will do your business more harm than good in the long run. Whether it’s your MSP’s lack of concern for cybersecurity, slow response to reported issues, unwillingness or inability to adapt to your changing needs as a company — and everything else in between, these incompetencies are costing your business time, money, and opportunities.

But what shortcomings should you consider as ultimate deal breakers in IT support London or elsewhere? If you’re not quite sure whether it’s still worth waiting for your service provider to improve their service, here are 5 signs that will tell you that yes, your business deserves better quality IT support.

Used IT equipment must be disposed of responsibly. When we say that, we refer not just to the environmental footprint of used IT equipment – we also refer to data security. Your IT asset disposal (ITAD) process or IT support vendor must also include fully wiping data on the IT kit that you are disposing.

Correct IT asset disposal is essential if you want to prevent information security risks. That said, you can also enjoy some returns on your used IT if you dispose of it correctly – particularly where companies are undergoing large shifts in IT and there is a significant volume of equipment involved.

A good percentage of companies in London and across the globe are already implementing a Bring Your Own Device (BYOD) policy. This move has not only significantly lowered organisations’ investment in corporate devices but has also proven to be very convenient at this time when the current health crisis is propelling the rise of remote working arrangements.

It’s best to keep in mind, however, that the implementation of BYOD environments has their own set of pain points that should be seriously evaluated and addressed. To find the solution for these issues, the services of an IT support professional are vital.