HTL Support lets clients get on with what they do best

At HTL Support, we aim to offer professional IT support services with a difference. The foundation stone of our business is to employ expert technology support technicians with good people skills. Our friendly IT Guys take the hassle out of supporting IT issues so you can get on with the thing you most desire - running your business and practicing what you do best in servicing your customers or clients.

Here are the 5 top reasons why clients choose HTL Support to ensure that technology returns maximum value to their businesses.

1. Personalised service

   Our team is good with people and we have great ‘soft’ skills that treat your problem as an important and not as an unwelcome intrusion! We exist to help you...

2. Nominated first point of contact

   HTL Support customers don’t have to wait in a call centre queue to request service. Get straight through to the nominated IT Guy for your account who is has acquired familiarity with the systems in place for your business.

3. White glove service

   ‘Concierge’ approach to delivering support service provides a high degree of customisation to cater to the precise needs of your business.

4. Independent advice

   Our client’s value our independence and the access this provides to unbiased advice when considering options for technology and the products and services of IT vendors.

5. High level of ‘hard’ technical skills

   High level of ‘hard’ technical skills with a broad range of expertise within the team. Certification in all key technologies and commitment to best practice for IT service management and ISO 27001 for information security.

No HTL secret sauce or magic formula

There is no secret to what we do at HTL Support. Just like other firms in the IT support industry, we have the right technical skills, resources, and tools to deliver technically proficient services. Many support companies attempt to compete on price. However we all know, more often than not, you get what you pay for.

Consequently, this means that often, the only truly meaningful differentiator between companies offering comparable services is people. For us, at HTL Support, it’s the attitude of our people and the way that we instil a totally client-centric approach as part of our culture.

Never mind what we say - speak to an HTL Support client

Perhaps the best way to discover the value we add is to talk to someone who really knows because they have first-hand experience.

To help you find out more about the difference we make, we would be extremely happy for you to talk to one of our existing clients. Simply get in touch today and for qualified prospective new clients, we’ll set up an introduction.

Click here to download the guide ‘The CSat KPI: A buyer’s guide to identifying the best value IT support services’.