What does an IT Support Company do?

An IT Support company provides outsourced IT Services to businesses of all sizes and industries. A good IT Support provider should offer proactive support solutions, IT Consultancy, and recommendations on top of standard IT Support Services and repairs.

How can I get IT Support for my business?

Begin your IT journey by getting an IT review from the IT Experts. The IT review will reveal your weak spots as well as the best IT solutions that fit your business needs. Considering a switch? We are offering a FREE IT review.

What areas of London do you provide IT Support?

Our base is in Canary Wharf E14. From here we have easy access to the Jubilee Line as well as DLR services. You can search here if your area is covered using our tool to check our average response times, based on your area.

What IT Support services do you provide in London?

HTL Support offers a wide range of IT Support Services to businesses across London. We provide IT Outsourcing, IT Consultancy, IT Infrastructure, Cyber Security Services, Structured Cabling, Cloud Solutions, and more.

Do you provide remote IT support?

Absolutely! These days, a lot of work is being done remotely. It’s cheaper for the client and the repair is done in minutes not hours.

Data Retention Regs

Internet data-retention law comes into force

Written by IT Support Team

Published in Data Retention Regs

Tuesday, 07 April 2009

From: http://www.zdnet.co.uk/news/networking/2009/04/06/internet-data-retention-law-comes-into-force-39637592/ By: By Tom Espiner , ZDNet.co.uk,

Internet service providers will have to retain details of internet communications, including email, under UK law which came into force on Monday.

The Data Retention (EC Directive) Regulations 2009 require service providers to retain details of user internet access, email and internet telephony for 12 months. ISPs must also be able to respond to access requests by law enforcement and other designated authorities.

Data Retention and Open Wifi

Written by IT Support Team

Published in Data Retention Regs

Saturday, 11 April 2009

From Francis Davey : http://www.francisdavey.co.uk/2009/04/data-retention-and-open-wifi.html

The Data Retention (EC Directive) Regulations 2009 came into force yesterday (6 April 2009). A frequently asked question is: "I run an open wifi network will I have to log user's data?"

Do I need to retain data?

At first sight you would appear to be quite safe because the regulations do not apply to everyone. Check out regulation 10(1):

10.—(1) These Regulations do not apply to a public communications provider unless the provider is given a notice in writing by the Secretary of State in accordance with this regulation.

Pub 'fined £8k' for Wi-Fi copyright infringement

Written by IT Support Team

Published in Data Retention Regs

Wednesday, 18 November 2009

From: http://www.zdnet.co.uk/news/networking/2009/11/27/pub-fined-8k-for-wi-fi-copyright-infringement-39909136/ By David Meyer (@superglaze), ZDNet UK

A pub owner has been fined £8,000 because someone unlawfully downloaded copyrighted material over their open Wi-Fi hotspot, according to the managing director of hotspot provider The Cloud.

Graham Cove told ZDNet UK on Friday he believes the case to be the first of its kind in the UK. However, he would not identify the pub concerned, because its owner — a pubco that is a client of The Cloud's— had not yet given their permission for the case to be publicised.

Cove would say only that the fine had been levied in a civil case, brought about by a rights holder, "sometime this summer". The Cloud's pubco clients include Fullers, Greene King, Marsdens, Scottish & Newcastle, Mitchell & Butlers and Punch Taverns.