Dear Customer,

I wanted to write to you to share details surrounding our network, our response to the challenges that all carriers currently face and our plans for further actions to be taken in the coming weeks. Firstly I would like to acknowledge that our network has seen many incidents of high latency in the past 3 months; this is both unprecedented and unacceptable.

The root cause of these incidents is DDoS, (Distributed Denial of Service), attacks; specifically NTP & DNS amplification. This type of malicious attack has seen a major upsurge in frequency across the global Internet, rapidly becoming a major threat to the Internet as a whole, resulting in all Internet Service Providers significantly increasing effort and ingenuity to mitigate against this current threat.