An IT Support Blog from London

Continually reviewing your vital signs

Remote monitoring is one of the most powerful IT support tools available. Most importantly, rather than just detecting hardware and software faults in real-time, it is also able to provide the capability to predict failure.

By analysing log files created by hardware devices and active services, remote monitoring applications are able to identify events and conditions which precede failure. This is exceptionally beneficial because it frequently allows remediation of minor problems that are precursors of bigger failures.

Companies who require high levels of availability need a reliable disaster recovery strategy. For many organisations, that usually means adhering to the 3-2-1 backup rule, where the 1 refers to keeping 1 backup copy offsite. Traditionally, that copy is stored in a dedicated, company-owned and/or managed disaster recovery infrastructure. Lately, however, businesses have started turning to cloud-based disaster recovery solutions. This article explains why that strategy is better.

What is the 3-2-1 backup rule?

The 3-2-1 backup rule is a highly recommended backup strategy that says you must:

• Possess at least 3 copies of your data;
• Store copies on two different kinds of storage media; and
• Keep one of those copies offsite.

Business Continuity and Disaster Recovery are almost inseparable these days. Some people even use them interchangeably. But did you know that, while they’re closely related, they’re actually not one and the same?

Knowing the difference between business continuity and disaster recovery is important. You’ll need it when you set out to address risks to your business’ availability and uptime. Will you be needing a business continuity plan? Or just a disaster recovery plan? Before seeking support from management or the board of trustees for your BC/DR project, you need to know exactly what you’re talking about.

What if your firm was asked to improve productivity by 5% this year? To achieve that level of productivity improvement, you need to know all of your options. Improving your technology capabilities by adopting cloud services is one of the best ways to improve your productivity as an accountant.

What Are Cloud Services?

Let’s take a moment to define our terms before continuing further.

You walk into your office tomorrow. Before you can get a cup of coffee, one of your managers tells you that your IT service contract is going to expire in two months.

You've been frustrated with poor service and technology for months. Now, you have an opportunity to improve the situation. Your IT manager stands at the ready with a few recommended IT service providers. Are you equipped to sort through the options and call them?

Before you sign on the dotted line to renew your IT service contract, go through these questions. Investing an hour today could save you months of effort, risk and frustration.

While there may be a few businesses that don’t need to embark on cloud migration, they’re really more the exceptions than the rule. If you’re still pondering on whether it’s already time to move to the cloud, here are some tell-tale signs your company is ready for it.

Acceptable practice or unacceptable risk?

Shadow IT is the practice of using technology within a business without the knowledge or approval of the IT function.

This includes anything from a single employee using a low-cost app, to an entire department, such as Project Management, adopting a cloud software application to support its Line of Business (LoB).

When you enter into a managed services agreement with an IT support provider, you’re likely driven by the potential cost savings, particularly in terms of labour costs. What you probably don’t realise is that, in addition to helping you save on costs, an IT support provider can actually play a very critical role in the success of your business.

Data centre optimisation and consequential benefits for businesses

Cloud computing is delivered from purpose built data centres which optimise the environment and the support systems for online software applications and the data which businesses store in the cloud. Companies that opt for cloud software solutions and services enjoy exceptional consequential benefits.

Quite simply, cloud computing is inherently more efficient than on-premise approaches to provisioning the technology services that support operations in your business.

DDoS attacks that force websites to go offline and cripple servers are nothing new, but many of the massive DDoS attacks last year, which also happened to be the biggest in history, had a common characteristic we’ve never seen before. They all originated from hordes of zombified IoT devices, also known as IoT botnets.

Because IoT devices are here to stay, this threat won’t be going away anytime soon. If your network includes websites and other Internet-facing applications, you need to understand what these threats are, how it can impact your business, and what we in the business community can do to protect our IT infrastructures from these types of attacks.